This Cookie Policy was last updated on February 15, 2025. We may update this policy from time to time, so please check back periodically.
This Cookie Policy explains how Roots ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our mobile application. This policy should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an app. They help us provide you with a better experience by:
- Remembering your preferences and settings
- Analyzing how you use our services
- Providing personalized content and features
- Improving our services and user experience
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Essential |
|---|---|---|---|
| Essential Authentication |
Keep you logged in and maintain your session | Session / 30 days | Yes |
| Essential Security |
Protect against fraud and ensure secure connections | Session | Yes |
| Functional Preferences |
Remember your language, theme, and display preferences | 1 year | No |
| Functional Performance |
Optimize app performance and loading times | 1 year | No |
| Analytics Usage Data |
Understand how users interact with our app to improve features | 2 years | No |
| Analytics Error Tracking |
Identify and fix technical issues and bugs | 90 days | No |
| Marketing Advertising |
Show relevant content and measure ad effectiveness | 1 year | No |
Third-Party Cookies
We may use third-party services that place their own cookies on your device. These services help us provide better functionality and analytics:
Analytics Services
- Google Analytics: Helps us understand how users interact with our app
- Firebase Analytics: Provides insights into app performance and user behavior
- Crashlytics: Helps us identify and fix app crashes and issues
Authentication Services
- Supabase: Provides backend authentication and database services
Content and Media
- Image Storage: Stores and serves user-uploaded images and media
- CDN Services: Delivers content quickly and efficiently
Important Note
Third-party services have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use your data.
Mobile App Tracking
In addition to cookies, our mobile app may use similar tracking technologies:
Device Identifiers
- Device ID: Unique identifier for your device to provide personalized experiences
- Advertising ID: Used for relevant advertising (iOS IDFA, Android AAID)
- Installation ID: Tracks app installations and updates
App Analytics
- Usage Analytics: Track which features are most popular
- Performance Monitoring: Monitor app speed and reliability
- Error Reporting: Identify and fix bugs and crashes
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect app functionality.
Mobile Device Settings
On mobile devices, you can control tracking through your device's privacy settings. Look for "Tracking" or "Privacy" settings in your device preferences.
App Settings
Within the Roots app, you can control certain tracking preferences in Settings → Privacy → Data & Analytics.
Opt-Out Options
For third-party analytics and advertising, you can opt out through their respective opt-out mechanisms. Contact us for specific opt-out instructions.
Your Rights and Choices
Depending on your location, you may have certain rights regarding cookies and tracking:
Right to Information
You have the right to know what cookies we use and why we use them. This policy provides that information.
Right to Consent
For non-essential cookies, we will ask for your consent before placing them on your device.
Right to Withdraw Consent
You can withdraw your consent for non-essential cookies at any time through your device settings or by contacting us.
Right to Object
You can object to the use of cookies for certain purposes, such as marketing or analytics.
Data Retention
We retain cookie data for different periods depending on the type of cookie:
- Session cookies: Deleted when you close your browser or app
- Persistent cookies: Remain on your device for the duration specified in the table above
- Analytics data: Typically retained for 2 years, then anonymized or deleted
International Transfers
Some of our third-party services may transfer cookie data to countries outside your residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
Children's Privacy
We do not knowingly use cookies to collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you a notification through the app
- Updating the "Last Updated" date at the top of this policy
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
- Email: privacy@joinroots.app
- General Support: Contact Us
- Privacy Policy: Read our full Privacy Policy
Your Privacy Matters
We're committed to transparency about how we use cookies and tracking technologies. We only use them to improve your experience and provide better services.
Thank you for trusting us with your privacy.