SMS & text messaging
This page describes how Roots uses SMS (text messages) when you choose to sign in or verify your account with a mobile phone number in the Roots mobile app.
What we send by SMS
- One-time verification codes only, to verify your phone number for sign-in or sign-up in the Roots app.
Who sends the message
Messages are sent on behalf of Roots (Roots Technologies LLC) through our authentication and messaging providers (e.g. Twilio and related carriers). The sender ID or body may identify Roots or a short code as required by carriers.
Frequency & rates
Message frequency is low (typically only when you request a code). Message and data rates may apply according to your mobile plan.
Opt-out & help
Phone sign-in is optional; you can use email or another sign-in method if available. If your carrier supports STOP replies on toll-free or long-code messages, replying STOP may unsubscribe that number from further SMS from that sender where supported; for account access issues, contact support@joinroots.app.