Last Updated: July 2026
Roots is committed to resolving your concerns promptly. If you have a complaint about your data, contact discovery, content you have seen, or any other aspect of the Roots platform, you can reach our Grievance Officer using the details below. This page is published in accordance with Rule 3(2) of India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Grievance Officer
- Grievance Officer: Grievance Officer, Roots Technologies LLC
- Company: Roots Technologies LLC
- Email: privacy@joinroots.app
Please include enough detail for us to identify and investigate your concern (for example, your account, the content or setting involved, and what outcome you are seeking).
2. How we handle grievances
- We acknowledge every grievance within 24 hours of receipt.
- We resolve grievances within 15 days of receipt.
- For requests to remove your contact-discovery data, you can also use the in-app "Forget my contacts" control, and Delete account for full removal, for immediate action without waiting for a response.
- If you are not satisfied with our resolution, you may appeal to the Grievance Appellate Committee established under the Information Technology Rules, 2021.
3. Related pages
See our Privacy Policy for how we collect and use your data, our Community Guidelines for content standards, and Support for general help.
This page is effective as of the last updated date above and applies to all users of the Roots platform.